- Repairing and maintaining the MV and LV distribution network that suffers from faults due to old or inappropriate equipment, weather, or human intervention.
- Enhancing the electrical network’s used equipment to reduce technical losses and to ensure sustainability and high level of security (Preventive Maintenance).
- Ensuring that the interruption of electricity supply to the customer is as brief as possible (excluding planned interruptions due to insufficient electricity generation which is beyond BUS’s responsibility).
- Improving response time to customer-related operational and emergency requests.
- Ensuring the safety of electricians and repairmen via personal safety suits, protection equipment, and BUS certified tools.
- Training continuously the staff about electricity operations and safety instructions.