THERE IS A POWER DISRUPTION IN MY HOUSE ONLY AND THE CIRCUIT BREAKER IS SWITCHED OFF. WHAT SHOULD I DO?

The problem probably lies within your house. Usually there is a blown fuse, caused by a faulty device or the use of too many devices at the same time. We advise you to identify which device is causing the problem. To do so, remove the plugs of all devices which are out-of-order from the power outlets, and then plug them back in one by one. When the fuse blows, you have found the culprit. If you need support with this, or if you can’t find the cause within your house, please call an electrician.

I WANT TO GET, STOP, UPGRADE OR MOVE A CONNECTION. WHAT SHOULD I DO?

Please visit our customers' contact centers and bring the following documents :

Copy of your ID
Confirmation that you have no outstanding bills with EDL (e.g. last bill)
Original copy of property ownership certificate or lease contract

THERE IS A POWER DISRUPTION IN MY HOUSE ONLY, WHILE THE CIRCUIT BREAKER IS STILL ON i. WHAT SHOULD I DO?

There is probably a network problem. Please give us a call on 1576 so we can send a team to investigate and repair. Please keep you installation number ready whenever you call us.

THERE IS A POWER DISRUPTION ON MY STREET. WHAT SHOULD I DO?

There is probably a network problem. Please call us on 1576 with your installation number ready, so we can send a team to investigate and repair. We fix more than 90% of all disruptions in one day. In cases of large disruptions, we quickly become aware of these faults and work hard to resolve the issue in a timely manner.