- Carrying out regular readings of customers’ electricity consumptions and sharing that information with the responsible authorities in order to ensure that customers’ electricity bills accurately reflect their consumption (the billing itself, i.e. setting the tariff, calculating the consumption and issuing the bill, is not the responsibility of BUS)
- Making regular verifications on the quality of readings and overall performance of meter readers and bill collectors
- Visiting the customers in order to ensure that bills are paid regularly and on time
- Making regular assessments of the overall performance of meter readers and bill collectors
PLANNING & DESIGN |
OPERATIONS & MAINTENANCE |
CONSTRUCTION & AMI |
METER READING & BILL COLLECTION |
CUSTOMER SERVICES |
NON-TECHNICAL LOSSES REDUCTION |