BUS - Customer Service - Billing and Payment - Understand Your Bill

BILLING AND PAYMENT POWER DISRUPTION

ENERGY LEGISLATION & STANDARDS

Understand Your Bill

Payment Options

New Customers / Start Services

Existing Customers / Stop Or Move Services

Bill Issuance Meter Readers & Collectors Collection – first visit Collection – second visit

BUS meter readers and bill collectors can always be distinguished by the BUS logo on their uniforms.
BUS meter readers and bill collectors will show their BUS employee cards, displayed below, clearly stating that they are allowed to collect payment for the bill from you:

In case you are not satisfied with the behavior of the collector, we strongly encourage you to report to us via our call center line: 06 642 742.

HOW TO UNDERSTAND YOUR BILL

Rollover on the plus sign to see the bill details

Bill serial number

Serial number of the bill (for internal use by BUS/EDL)

Branch number

Identification of your connection
6 digit number

Date of issuance of the bill

Date when the bill was issued

Installation number

Identification of your building and apartment
Number containing a maximum of 13 digits

Municipality number

Number of municipality in which the customer’s subscription is registered

Municipality of customer subscription

Municipality to which your subscription belongs

Name of customer

Your name
In case it is wrong, please refer to the meter reader and collector to request a change

Number of months

How many months of consumption that the bill covers (usually 2)

Previous and current meter reading

Amount of kWh recorded on your electricity meter on the previous and current bills
The difference of the consumption in kWhdetermines what you have to pay for this bill

Signatures and other records

The bill is signed by EDL (issue) and shall besigned by BUS meter reader and bill collector
Other records can apply here

Tariff

1st digit

Indicates the tariff applicable

0, 1, 2 – tariffs of tranches(most common)
4 – special tariff for industry andwater pumps
6 – special tariff for lighting
3, 5 and 7 – are no longer used

2nd digit

Applicability of certain fees:

0 = Location and stamp fees(most common)
1 = Only location fee
2 = Only stamp fee
3 = No location or stamp fee

3rd digit

0 = 10% VAT applies (mostcommon)
1 and 2 indicate special VAT rate

Value of the bill – consumption in kWh

Total consumption in kWh for period of the bill
Difference between current and previous meter reading

Value of the bill – fee for subscription

Rehabilitation – payment for subscription
Location – payment for meter
Depends on the parameters of your tariff
In case where the bill is issued for more than one month, the rehabilitation and location fees multiply accordingly

Value of the bill – parts

Value of electricity consumed
+ payment for meter and subscription
+10 % VAT
+ 1000 L.L. for stamp (obligatory)
+ rounding to the closest 100
= total amount payable

Value of the bill – total amount to pay

This is the total amount that you are required to payto the bill collector

Value of the bill – tranches of consumption

Most customers pay tariffs set in tranches – the more you consume the more you pay for extra kWh consumed
In cases where more than one month is being billed, the tranches multiply accordingly
Most of the customers have tranches:

First 100 kWh/month – 35 LL/kWh
Next 200 kWh/month – 55 LL/kWh
Next 100 kWh/month – 80 LL/kWh
Next 100 kWh/month – 120 LL/kWh
Anything beyond 500 kWh/month – 200 LL/kWh

Year and month

Year and month denoting end of bill coverage. For example this bill:

has been issued on 10 November 2012
for period ending 08 (month) / 12 (year), ie.August 2012
for period of 2 months
the above example bill is for a period of two months preceding August 2012 (so for consumption of July and August 2012)

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